Sage UK Accountants Division
Culture Change
The Challenge:
New competition in a climate of accelerated technological development and recession needed to be faced; entrenched behaviours and processes prevented the organisation from being agile and moving with the times. the organisation needed to be jolted out of its current mindset and create a new vision and strategy.
The Approach:
Working in collaboration with George Karseras of Leap Partnership, Physical Intelligence was used to facilitate profound insights into changes in behaviour and mindset. Physical Intelligence dovetailed with Emotional Intelligence to empower a change in attitutdes.
Diagnosis revealed the need for greater risk taking, individual responsibility, and keeping the long and short term in mind. Strength, courage, flexibility and appreciation of others were all explored - showing how positive contagion is created in teams and organisations.
Past, present and future visions were represented in an artist drawn 'Rich Picutre'. Using Physical Intelligence, the metaphors in the pictures were translated into real behaviours and a commitment to implement change.
The ROI:
In February 2011 the company achieved double-digit growth and is the highest performing part of Sage UK. It is now on track with its 5 year strategy. The accountants division has become a risk taking community operating in a robust climate of trust and appreciation.
"Physical Intelligence helped our people to connect with our plans at a personal level and take personal accountability. The results that we are seeing are fantastic. We are ahead of delivery against our initiatives, starting to improve our business performance in terms of reveneue and profit ahead of plan - and our people engagement and customer satisfaction scores have improved. We're on track for a very successful year in a challenging market."
Jayne Archbold, Managing Director, Sage UK Accountants Division